November 2014 saw our external Auditors carry out their annual audit of our Tufcot Quality Management System.
We are pleased to confirm that, apart from a couple of minor issues for rectification, the auditors were happy to confirm our continuing certification. 2014 was Tufcots first full year at our new premises and we have seen many developments over that time. It was pleasing to hear the Auditor comment that “the company has come a long way over the last twelve months” and that he could see “significant improvements since the previous audit”.
One of the minor issues to address is to carry out a further Customer Satisfaction Survey as it is over twelve months since the last one was undertaken. This process has already commenced so if you are one of our customers and you receive the questionnaire, please do take the time to respond.