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/Privacy Statement
Privacy Statement2018-11-12T20:27:23+00:00

Privacy Statement

We are committed to protecting your privacy.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) as well as the new General Data Protection Regulation (GDPR).

What information do we collect?

We collect data from you when you sign up to our mailing list, fill out our Contact form and/or create an account on our website.

You can however visit our site anonymously at any time.

What do we use your information for?

We may use your information in the following ways:

  • To send regular newsletters regarding our products and services (PLEASE NOTE: This is only done if you have consented to receive marketing material)
  • To improve your customer service and support
  • To reply to your questions and queries
  • To improve our service by evaluating feedback

How long do we hold your data?

Personal data collected through the Contact form will be disposed of after 7 years.

Personal data that is used for marketing purposes will be retained indefinitely unless you choose to opt out.

How do we protect and safeguard your personal information?

We have a variety of security measures in place to protect your personal information.

These include electronic safeguards, such as encryption, and physical safeguards and security.

Additionally, we ensure that all staff are trained to treat personal data in the correct manner.

Your consent

By using our site you consent to our Privacy Policy and Terms and Conditions.

However, we will not contact you with promotional/marketing material unless you have specifically consented to it

Withdrawing your consent

  • If you would like to withdraw your consent, please contact us directly.
  • Once you notify us of your request, we will respond to you as soon as possible.
  • Wherever possible, we will anonymise all records relating to you and to your account, including all transactions and communication.

Who has access to your data?

Access to your personal data is restricted at all times.

Only our employees or trusted agents will be able to access your data.

Their access and activities are restricted to the purposes outlined above.

Changes to our privacy policy

We maintain the right to update this Privacy Statement at any time.

Please visit this page if you wish to view the most recent version of the Privacy Statement.

Please contact our team if you have any questions relating to this Privacy Statement.

Unsolicited Email Policy

Internet user privacy is of upmost importance to us and our customers.

Our success depends on our ability to maintain the trust of our customers.

To this end, we have two overriding policies:

  • Message recipient policy – Before customers can receive advertising emails or promotions, customers must have agreed to receive such messages, by either purchasing from us or by opting into one of our mailing lists. You may request to be removed from this list whenever you like and we will honour that request accordingly.
  • Policy against advertising our website using unsolicited email messages – We only send out promotional emails/newsletters to those who have given their consent to receive such messages. If you feel you’ve been sent unsolicited emails promoting our brand or website and would like to register a complaint, please email us using our contact page. We will immediately investigate all allegations made related to unsolicited messages.

Your email address is safe with us.

  • We never sell or share your email addresses with other companies.
  • You can unsubscribe at any time.
  • We require that each email message sent out from us includes an easy way for subscribers to remove themselves via an unsubscribe link.
  • If you receive a newsletter or email and decide you don’t like it, simply click the unsubscribe link at the bottom of the email.
  • If you feel you’ve been sent unsolicited email and would like to register a complaint, please email us using our contact page.

Definition of Spam

Spam is unsolicited email sent in bulk.

Any promotion, information or solicitation that is sent to a person via email without their prior consent, where there is no pre-existing relationship between the sender and the recipient, is spam.

We do everything within our control to ensure that we never sent spam emails.

CONTACT US – We are Always Happy to Help

Cookies

We provide online services that are easy to use, useful and reliable.

These can involve placing small amounts of information on your computer or mobile phone or other device. These include small files known as cookies.

Cookies cannot be used to identify you personally.

Below is a list of cookies that are used on this website…

  • Google Analytics Cookies (For further details on the cookies set by Google Analytics: Cookies set by Google Analytics)
    • Name: _utma
      • Typical content: randomly generated number
      • Expires: 2 years
    • Name: _utmb
      • Typical content: randomly generated number
      • Expires: 30 minutes
    • Name: _utmc
      • Typical content: randomly generated number
      • Expires: when user exits browser
    • Name: _utmv
      • Typical content: randomly generated number
      • Expires: 2 years
    • Name: _utmz
      • Typical content: randomly generated number and information about how the page was reached (eg directly or via a link, organic search or paid search)
      • Expires: 6 months
  • Social Networking Websites – Social networking websites may place cookies on your computer. Social bookmarks are a way of saving links to web pages that interest you, and sharing those links with other people. You should read their respective privacy policies carefully to find out what happens to any data that these services collect when you use them.

Managing Your Cookies

To find out how to allow, block, delete and manage cookies, follow the link below and select the browser you are using. You can also read your browser’s built-in or online help for more information.

For more information about deleting and controlling cookies, please visit…

Contact Us

The Tufcot team including Greg, Chrissie and Elvin

Call Our Team

  • +44 (0)114 244 2363